Warranty Policy
All 'Grade A' GRAM glass products include a 1-year accidental damage warranty, covering drops, breaks, and other unintentional damage.
Each product is eligible for one warranty redemption only. Shipping costs are the responsibility of the customer. Warranty automatically applies to all Grade A glass itemsāno registration required.
What's included?
- Coverage for accidental breaks, cracks, and drops
- Valid for one replacement within a 12-month period from purchase
- Applies exclusively to glass products
- Replacement will be a Grade B version of the same model, or the closest available equivalent
What's not included
- Non-glass products
- Grade B and Grade C items
- Cosmetic-only variations or imperfections:
As handmade glass products, minor variations in appearance may occur between individual pieces.
How replacements work
- Contact us using the form below or at warranty@gramglass.com
- Pay the required shipping costs for the replacement.
- Weāll ship a Grade B replacement of the sameāor most comparableāproduct.
Received as a Gift?
No problem. GRAM warranties are designed to be simple. If you received your product as a gift, youāre still covered. Submit a claim and select āgiftā when prompted. Weāll take it from there.
Warranty Request
Submit a Warranty Claim
The more detail you provide, the faster we can help. Please provide all information when submitting a warranty claim.
Warranty claims require an order number. If this was a gift, the order number is on the packing slip.
Waaranty Email
warranty@gramglass.com
